Frequently asked questions

Handy information to help you Live Zoës.

General

Our hours can vary by location. Please check our locations page here.
You can find our PDF menu versions here: Individual and Catering. To see a menu specific to your location, please click here.
Please fill out information about your store experience here and we will be in touch soon.
Thanks for your interest! Please email our Public Relations Department at publicrelations@zoeskitchen.com
You can find investor relations information here.
You may have opted out, go to your account and under email preferences ensure you have opted to receive our email communication!
Thanks for your interest! Please email our Advertising/Marketing Department at advertising@zoeskitchen.com.
Thanks for your interest! You can find open positions and apply here.
Thanks for your interest! Learn more and fill out a form for fundraisers here.
Thanks for your interest! Learn more and fill out a form for donations here.
We do offer delivery through third party partners and for catering. You can see which delivery partners work with specific locations by visiting your Zoës Kitchen location page, which can be found here.
You can find it in your UltiPro account. If you are still having issues, please email payroll@zoeskitchen.com.
Thanks for your interest! Please email our Real Estate Department at realestate@zoeskitchen.com.
Unfortunately, we do not sell our dressing or Spice of Life online. However, you can purchase them in any of our locations.
We appreciate your interest, but at the present time, our strategic growth is through corporate development with all of our restaurants being company owned.
As a thank you for your service, active military and veterans can enjoy a 10% discount on your purchase. Just present your military ID to the cashier to redeem.

ZK Rewards

You can sign up online here. If you have created a new account with us on our new website in August 2017, you can go into “My Account” and click “Join ZK Rewards” in order to be a part! If you are a part of our old “goodie program” and have not created a new account in August 2017 you will need to create a new account, unfortunately your old account did not make this new Mediterranean journey with us.
After you register for ZK Rewards, every time you make a purchase in-store or online with us and identify yourself as a ZK Rewards member you will earn Stripes (1 Dollar = 1 Stripe) that you can redeem for different Rewards. We also love to celebrate, so you’ll see a sweet treat during your birthday month from us as well as other delicious surprises. It’s that easy!
You can edit your account information here.
Please visit our log in page here and click “forgot username/password”.
You can opt out by going to account here and then going to "Preferences".
Absolutely! You can enroll in ZK Rewards on our website via desktop or smart phone. To redeem and earn your rewards, you can scan your emails on your phone or printed out, and can earn rewards by giving your phone number to one of our team members.
You can redeem your rewards through online ordering or in our restaurant locations. Through online ordering, at the end of your check out process you will be able to add any available reward simply by clicking the reward. If you’re in-store, you can give your phone number to identify yourself and then show your reward either printed, through our email or via our app. Our team members are happy to assist you with any questions you have! We cannot redeem rewards if you do not have barcode or reward number printed or on your phone.
When you’re in-store, simply present your ZK Rewards barcode available in our mobile app or in your account online or by providing your phone number. Please note, when ordering in-stores it may take up to 24 hours for your Stripes to appear in your account. If you’re ordering online, please ensure you are logged into your ZK Rewards account to earn Stripes.
After you have chosen your order, at the end of the ordering process you will be able to add any available rewards to your order by simply clicking the reward!
Unfortunately, we do not offer physical cards. You can always print out your ZK Rewards barcode and keep it with you!
Reward expiration dates will vary. You can find each reward’s expiration by checking your account online or through our mobile app. Rewards that you select using your Stripes will expire after 30 days from selecting. Your Stripes will expire after 180 days of earning. You can monitor when your Stripes will expire in your Account online or in our mobile app.
Oh no! We’re so sorry about that, but happy birthday! We send our birthday treat at the beginning of the month of your birthday and it will be automatically loaded into your account. Please check that we have your birthday by going to your account and then "Update My Info". If you have not received your email, please reach out to us here.
Once you’ve earned enough Stripes to qualify for a 30, 75 or 150 Stripe Reward, simply log into your account online or in our mobile app and click “Select” on the Reward you would like to use your Stripes to redeem. Once you have selected your Reward, your Stripes will be automatically deducted.
You can input your receipt online under “My Account” or here to earn credit. Please note, you will not be able to add a receipt to your account until the next day after your purchase.
Thank you for being a ZK Rewards member! Only one reward can be redeemed per transaction.
Only purchases made on or after May 1, 2018 will qualify to earn Stripes towards Rewards. Any purchases prior to May 1, 2018 do not qualify towards Stripes and cannot be retroactively-applied.
You will earn Stripes on all non-catering purchases made after the date and time you joined ZK Rewards; any purchases made prior to joining ZK Rewards do not qualify towards ZK Stipes and cannot be retroactively-applied.

Menu Questions

Online Ordering

We’re happy to introduce you to our new online ordering system. It’s easy to get Fresh Made Mediterranean goodness ready when you are. We’ve made it simple, and we’ll walk you through the steps. Start now by clicking here.
When ordering online, you are required to pay online for your purchase. Unfortunately, you will not be able to place the order and then pay in cash when picking up.
You will receive a confirmation email and receipt for your order.
If you need to cancel your order, please do so immediately by calling the store that you ordered from.
Please ensure you are logged in to your account when placing an order, it will automatically add when you are logged into an account registered for ZK Rewards.
Please call the Zoës Kitchen location you placed your order with and our team will be happy to assist you.
Please call the Zoës Kitchen location you placed your order with and our team will be happy to assist you.
Please call the Zoës Kitchen location you placed your online order with to change your pickup time.
We sincerely apologize that your order was not correct. Please call the Zoës Kitchen location you placed your order with for further assistance.
Please contact the Zoës Kitchen location you visited to receive a copy of your receipt.

Catering

We’re looking forward to showing you our new way to order catering...online! Don’t know where to start? We’ll walk you through the steps. You can find online catering ordering here.
We hope you gave our online ordering a try! But, if you’re still not sure what you want we’re happy to put you in touch with your Catering Account Sales Executive. Please reach out to us here and we’ll be in touch within 24 hours.
We’re so happy you asked! After signing up you begin earning 3% cash back on every catering order. In order to earn your reward online, you will need to go through the Catering mode on online ordering and be sure you’re logged in. In order to earn ZK Catering Rewards in-store you will need to identify your order as catering to our team member taking your order.
You can sign up for catering rewards here.
Simply present your Catering Rewards information and reward in-store via email, online or our mobile app to our team member, or your reward will be available to select during the check-out process online when signed in.
Your Catering Rewards expire within 90 days of you earning them.
Thanks for asking! We wanted to allow our guests to receive rewards in real-time, instead of waiting an entire year to accumulate. With our new ZK Rewards program, you can earn and use your rewards immediately!
You can input your receipt online under "My Account" or here to earn credit. Your 90 day reward expiration date will be based on the date of the catering order, not the date the receipt is uploaded to our website. Please note, you will not be able to add a receipt to your account until 24 hours after your purchase.
If ordered online, you can find it under “My Account”, if your order was in-store you will need to contact your store for your receipt.
We’ll provide the extras – napkins, cutlery, serving utensils and cups. Going green? Let us know and we’ll leave our utensils behind.
We do have the option to deliver catering orders! You can find out more about catering delivery by going through our online catering ordering, or talking to your Catering Account Sales Executivewho you can connect with here.
We’re happy to help! If it’s a question about what to order, how to order, delivery, etc., please reach out to your Catering Account Sales Executive here, he/she will be in touch within one business day. If it has to do with Catering Rewards, please reach out to us here

Gift Cards

You can purchase virtual gift cards here.
Unfortunately, we do not have that capability at this time. Please visit one of our stores to purchase a physical gift card.
When ordering a virtual gift card, if your order is approved immediately your recipient will receive it within 5-10 minutes. Because of our fraud protection service, it may take up to 48 hours to process.
Oops! Not to worry, we’re happy to help! Please contact us here and include your order number and the correct recipient email address. We’ll fix that as soon as possible, but it may take up to 24-48 hours.
We want to apologize for the inconvenience. Please have your recipient check their spam and junk email first. If they still do not see it, please contact us here and include your order number and your recipient’s email address. We’ll re-send to you and your recipient as soon as possible, but it may take up to 24-48 hours.
It’s totally up to you! You can print out your virtual gift card, or show it on your smart phone. Whatever is easiest for you.
Unfortunately, gift cards will not be replaced if lost, stolen, or used without authorization as gift cards are tendered similar to cash.
Please go to your account here and under "Gift Card Orders" you will be able to find your gift card and print.
You will receive an email with a Claim Code for your e-gift card. To redeem your gift card on our mobile app, go to "Gift Cards" then “Transfer a Balance to Your E-Gift Card”. From there, you can type in your claim code and your e-gift card will be automatically added to your mobile app account. To redeem your gift card on your computer, please go to your account here, go to "Redeem Gift Cards" and then type in your claim code. You will be able to view your gift card under "E-Gift Card Balance".
Unfortunately, we are unable to refund the purchase of a gift card (physical or e-gift card). Ownership and risk of loss passes to the purchaser as soon as the gift card is purchased. Please treat your gift card as cash.
Both physical and e-gift cards have cash value and should be safeguarded. Ownership and risk of loss passes directly to the purchases as soon as the gift card is purchased. Gift cards will not be replaced or replenished if lost, stolen or used without authorization.
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