Frequently asked questions

Handy information to help you Live Zoës.

General

Our hours can vary by location. Please check our locations page here.
You can find our PDF menu versions here: Individual and Catering. To see a menu specific to your location, please click here.
Please fill out information about your store experience here and we will be in touch soon.
Thanks for your interest! Please email our Public Relations Department at publicrelations@zoeskitchen.com
You can find investor relations information here.
You may have opted out, go to your account and under email preferences ensure you have opted to receive our email communication!
Thanks for your interest! Please email our Advertising/Marketing Department at advertising@zoeskitchen.com.
Thanks for your interest! You can find open positions and apply here.
We do offer delivery through third party partners and for catering. You can see which delivery partners work with specific locations by visiting your Zoës Kitchen location page, which can be found here.
You can find it in your UltiPro account. If you are still having issues, please email payroll@zoeskitchen.com.
Thanks for your interest! Please email our Real Estate Department at realestate@zoeskitchen.com.
Unfortunately, we do not sell our dressing or Spice of Life online. However, you can purchase them in any of our locations.
We appreciate your interest, but at the present time, our strategic growth is through corporate development with all of our restaurants being company owned.

Menu Questions

Online Ordering

We’re happy to introduce you to our new online ordering system. It’s easy to get Fresh Made Mediterranean goodness ready when you are. We’ve made it simple, and we’ll walk you through the steps. Start now by clicking here.
When ordering online, you are required to pay online for your purchase. Unfortunately, you will not be able to place the order and then pay in cash when picking up.
You will receive a confirmation email and receipt for your order.
If you need to cancel your order, please do so immediately by calling the store that you ordered from.

Catering

We’re looking forward to showing you our new way to order catering...online! Don’t know where to start? We’ll walk you through the steps. You can find online catering ordering here.
We hope you gave our online ordering a try! But, if you’re still not sure what you want we’re happy to put you in touch with your Area Catering Sales Manager. Please reach out to us here and we’ll be in touch within 24 hours.
We’ll provide the extras – napkins, cutlery, serving utensils and cups. Going green? Let us know and we’ll leave our utensils behind.
We do have the option to deliver catering orders! You can find out more about catering delivery by going through our online catering ordering, or talking to your Area Catering Sales Manager who you can connect with here.
We’re happy to help! If it’s a question about what to order, how to order, delivery, etc., please reach out to your Area Catering Sales Manager here, he/she will be in touch within one business day.

Gift Cards

You can purchase virtual gift cards here.
Unfortunately, we do not have that capability at this time. Please visit one of our stores to purchase a physical gift card.
When ordering a virtual gift card, if your order is approved immediately your recipient will receive it within 5-10 minutes. Because of our fraud protection service, it may take up to 48 hours to process.
Oops! Not to worry, we’re happy to help! Please contact us here and include your order number and the correct recipient email address. We’ll fix that as soon as possible, but it may take up to 24-48 hours.
We want to apologize for the inconvenience. Please have your recipient check their spam and junk email first. If they still do not see it, please contact us here and include your order number and your recipient’s email address. We’ll re-send to you and your recipient as soon as possible, but it may take up to 24-48 hours.
It’s totally up to you! You can print out your virtual gift card, or show it on your smart phone. Whatever is easiest for you.
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